Apple Jam Emote & Channel Points Icon [Digital Product]

Do you have any doubt regarding this product? Feel free to contact us at hello@lunieth.com and we'll get back to you as soon as we can!

✒️ Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalized items), or digital products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

💌 Digital items will be sent to the email address you provided

Physical Items:

Regular shipping DOES NOT HAVE TRACKING!
Estimated shipping times:

Spain: 1-2 weeks
North America: 3-8 weeks
Europe: 2-4 weeks

I'll do my best to meet these shipping estimates, but unfortunately cannot guarantee them. Actual delivery time will depend on the shipping method you choose as well as shipping issues I don't have any control over. Please, allow 3-5 days to process your order. 

Please, make sure you write your address correctly!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

To start a return, you can contact us at hello@lunieth.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@lunieth.com.

✒️ Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

✒️ European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

✒️ Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lunieth.com.